Privacy Policy

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

This policy informs you about the type, scope, and purpose of the processing of personal data within our online offering and the associated websites, functions, and content.

The terms used, such as 'processing' or 'controller', correspond to the definitions in Art. 4 of the General Data Protection Regulation (GDPR).

We collect and process personal data only to the extent necessary for the establishment, implementation, or termination of a contractual relationship.

• Contact information (name, email, phone, company)
• Payment and billing information
• Fleet and vehicle data for CO₂ calculations
• Usage data (IP address, browser type, access times)
• Communication data (emails, support tickets)
• Location data (GPS) when using the driver app
• Photos of fuel receipts and toll tickets (temporarily processed via AI, originals not stored)
• Vehicle data (license plate, fuel type, CO₂ class)

Data collection occurs through your input, automated collection via cookies, and from third-party integrations (fuel card providers).

We use your data exclusively for the following purposes:

• Providing and improving our services
• Processing toll and CO₂ administration data
• Customer support and communication
• Billing and payment processing
• Legal obligations
• Location data is used for trip registration and CO₂ calculation
• Optional uploads or scans are processed for data extraction and administrative processing within SynqFlow

We do not sell your personal data to third parties. Data is only shared with service providers essential for service delivery (hosting, payment processors).

We may share your data with trusted third parties only when necessary:

With your consent, for specific services (fuel card integrations)

When required by law or to protect our legal rights

Under GDPR, you have the following rights regarding your personal data:

• Right to access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restrict processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)

To exercise these rights, contact us at info@synqlayer.com.

SynqFlow retains personal and company data only as long as needed for the service, security, administration, and legal obligations.

• Account and company data is retained while the account is active.
• Vehicles, trips, and driver data are retained while the account is active.
• After cancellation, a 30-day export period applies. After that, data is deleted or anonymized where reasonably possible.
• Contact, support, and upgrade requests are retained for up to 12 months unless longer retention is needed for follow-up or a dispute.
• Audit and security logs are generally retained for 12 to 24 months for security, abuse detection, and incident investigation.
• Backups are automatically rotated according to the applicable backup policy. Data may therefore not disappear from existing backups immediately.
• If payment or invoicing functionality is added, payment and invoice data may be retained according to statutory retention periods.

Deletion requests are reviewed first in light of legal, administrative, security, or dispute-related obligations. You remain responsible for exporting your data before the account ends.

We use cookies to make our website more user-friendly, effective, and secure.

Cookies are small text files that are stored on your device. Some cookies (essential) are necessary for the website to function.

You can configure your browser to reject cookies, but this may limit functionality.